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9 Benefits of Having 1 800 Toll Free Numbers for Businesses

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Today’s business market has lots of competition. So if you run a business, it’s important you work at making it look like the number one business available. So no matter if you have a small business with about five employees, with 1 800 toll free numbers, you will be able to look and sound as professional as the large businesses.

Read on to learn more about the benefits and importance of having business toll free numbers.

  1. First and foremost, it gives your business positive branding to mark a good impression with customers. In fact, some companies also go to the extent of building entire brands using toll numbers like 1-800-BAKERS. Owning an easy to remember vanity number is indeed similar to owning prime real estate.
  2. Toll free numbers make your company or business more accessible to a national and not only local customer base. This technology lets small business serve customers beyond their local boundaries, which is why these businesses prefer buying a toll free number as an efficient marketing tool.
  3. If you have a memorable toll free number, you can offer optimal customer service to your customers as they can easily reach you when they have questions to ask. Customers who memorize your number can call you up anytime, anywhere even when they are not near computers to look up your number. This in turn increases the chances of generating more sales for your business.
    Though technology has advanced so much that most problems can be resolved on websites or through email, many customers still prefer using the phone to call you. They feel really happy just being able to contact you by phone, and by providing them with the necessary customer service.
  4. With a toll free number, customers can reach and call you without being charged for the call. So in a way, these numbers work as a great marketing tool for engaging customers, and making it easier for them to connect. This in tune helps increase your sales and ROI.
  5. Flexibility is another reason or benefit of toll free numbers as you can forward these numbers to any cell phone, landline or IP phone. Moreover, these toll free numbers are portable and without contracts, which means you can conveniently transfer the number to any carrier required anytime.
    As forwarding calls is a free feature most toll free service providers provide, you can easily take your national business anywhere from your office and even when on the move.
  6. Use toll free numbers to grow or at least plan out your national presence. You find new mobile apps getting released on an everyday basis which helps consumers buy more things online. In fact, it is because of these toll free numbers that small businesses today find it much easier to sell their products to both national and international customers.
  7. 1 800 toll free numbers for businesses are reasonably priced and affordable to even startups and small businesses. It’s better to look out for phone services which offer cloud-based VoIP phone systems for small businesses.
    There are also many major providers which provide convenient monthly plans with all-inclusive rates and pay-as-you-go options which don’t need any contracts or deposits to use.
    Moreover, as these toll free numbers are free, there is an increased chance of customers calling the number to gain more information about your business and perhaps strike a deal!
  8. With the help of an 800 toll free number, you can now centralize your business where employees located in seven different states function on only one number. Moreover, once you get a toll free number, you own it.
    No matter how or where you change your business or location, the number remains the same and yours. This makes the number easily transferable if you need a bigger phone system for your growing business, but don’t want to change your number.
  9. Last, but not least, these toll free numbers can help you keep track of your marketing efforts. If you have a website, billboard or print ad, it’s difficult finding out where a caller calls from. However with a toll free number, you can create extensions associated with a particular campaign.

In other words, you are allotted one number for print, one for website and one for your mobile phone. This helps you keep track of the effects of your marketing campaign and increase your call volume, sales and ROI.


How a Business Call Forwarding Service Streamlines a Company

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Business call forwarding is the process of redirecting incoming calls to another point of termination in a company. Usually, this termination point may be a cell phone, an office extension line, a personal landline, or any other phone device that the user is making use of. Those in a company, who use call forwarding can perk up their business and streamline several functions. Additionally, with the collection of call forwarding companies on today’s market, you are required to find the one that uses the latest technology and that will best suit your company requirements at a fair and spirited price so that you get the most from your service.

Why a business should use a call forwarding service?

Business call forwarding is a feature that allows an incoming phone call to a called party be diverted to a third party in the company. It lets the called party divert calls from one phone number to forward to another gadget where the preferred called party is located. This service can be used with both the time of day routing and geographic routing, directing phone calls derived from set requirements. This service is used regularly to increase one’s accessibility to a caller.

Habitually, employees use call forwarding to get work-related phone calls that are diverted to their desk on their mobile phone after working hours. A company that desires to be reachable throughout the day may use the business call forwarding service by setting up the time of day routing while forwarding its calls, meaning that phone calls will be directed to diverse locations and, or devices derived from the time of day conditions. Business call forwarding is particularly useful to global businesses that would like to use their workforce accessibility continuously. Some of the benefits of the business call forwarding service include:

  • Superior mobility.
  • Less missed calls.
  • Better company image.
  • Better geographic existence.

Features of the business call forwarding service

A company may use the business call forwarding service by choosing to redirect their toll free phone number or their local Direct Inward Dialing number to a mobile phone, a landline or a PBX. Most service providers also enable their customers to spot their incoming phone calls to a Session Initiation Protocol address and forward the Caller ID to the receiving gadget. Some of the features of the business call forwarding service include:

  • Interactive voice response or automatic attendant.
  • Call recording.
  • Time of day routing.
  • Skill to upload specialized greetings.
  • Voicemail.
  • Calls can be forwarded to a maximum of 10 extensions.

How the service benefits a business?

Convenience

The business call forwarding service increases the convenience at your workplace setting. Many office workers and higher management staff have to leave the workplace. Instead of waiting around for a vital call or missing the occasion to speak to a customer, the office personnel and administration can just demand calls to be directed to their company or personal phone, meaning that incoming calls can be answered from any place at any time. Furthermore, other business activities can be managed outside the workplace without any problems.

Call monitoring

Another benefit of the business call forwarding service is that the company can monitor its incoming calls that assist to keep track of some of the vital calls. Rather than constantly concerning about missing a specific phone call from a client or business partner, a company can have the specific phone number redirected to the managing phone of an employee so that the worker will be capable of communicating with the business partner or client in a well-timed manner. Maintaining this sort of quality client service can have huge benefits for a company in the long term.

A Stronger company ATTENDANCE

Handling customers and developing your company by expanding your customer base is not at all easy. Nowadays, many people expect that companies should have a constant existence in the market. With that, a business call forwarding service will enable you to achieve that existence by continuously making you accessible through phone calls. Clients will be capable of contacting you from any place and at any time, so you have no necessity to worry about wasting your time regaining lost customers or improving your customer relationships.

Conclusion

Overall, a business call forwarding service is one among the prime ways to rationalize your company. You can concentrate more on company functions and vital deadlines, rather than worrying regarding missed phone calls or dissatisfied customers. Furthermore, you have no necessity to wait around in the workplace for a vital call, rather than attending an important company meeting. Through this, the business call forwarding service is one among the most efficient options for a more successful business.


1800 Call Forwarding is a Great Solution for Handling Customer Service Calls

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The Customer is Always Right (at your door)

Just how frustrated are Americans with the state of customer service today? According to a new Consumer Reports’ survey, 65 percent are “tremendously annoyed” by rude sales people and 64 percent of respondents said they they had left a store in the previous 12 months because of poor service.

1 800 Call Forwarding is the Lifeblood to Customer Service

If good customer service is the lifeblood of a successful business, and, if in most small businesses the Customer Service “Department” and the sole proprietor are one in the same, doesn’t it make sense that a small business needs to have a good solution for handling customer service calls?

If you answered “yes,” please keep reading. (If you answered “no,” just go ahead and hang up your “Out of Business” sign now.)

Two great solutions for handling customer service calls are a virtual phone number and 1800 Call Forwarding.

Here’s why:

  • A virtual phone number gives a small business owner a professionally-styled way for customers to reach a company representative who can help with a problem or complaint. When a customer calls your virtual phone number, they hear a professionally recorded greeting with instructions, such as: “Press 1 to speak with Sales, 2 to speak with Accounting, 3 to speak with Customer Service, etc.
  • Since it’s likely you are the representative for all three “departments,” Pressing “3” routes that caller to the phone (or phones) you’ve set up to receive calls. This could be routing a call to your cell, or to a home, or home office phone for example. Incoming calls can be set to ring at all phones at once, or simultaneously.
  • The professional image that an auto attendant setup like this conveys reinforces that you are not only an established company, but one that is actually interested in helping customers (and if you think there are companies that don’t consider that a #1 priority, read — or re-read — the Consumer Reports results).
  • A 1 800 Call Forwarding phone service not only reinforces a professional image, but it also gives customers (or potential customers) the sense that you are making it easy for them to reach you. And, particularly if customer service calls are coming from outside your area code, a 1 800 number service takes the sting out of a caller having to pay for a call to discuss an issue they’re having with your company.

Before closing out this post on the benefits of a virtual phone number and a 1 800 call forwarding service, particularly as it relates to energizing your customer service agenda, here are a few more stats from the Consumer Reports survey, and reasons why a virtual phone number is perfect for your small business:

Most Annoying Phone-Related Gripes
8.9% — Can’t get a human on the phone
8.5 — Many phone steps needed (to reach a human)

Getting set up with a virtual phone number is easier than you think. Setup can be done all online, and generally takes minutes. To see how easy it is to set up a virtual phone number or 1 800 number, and to get a free trial, click here.